Refund Policy

This Refund Policy explains when and how refunds are issued for Praivon subscriptions. It is a complement to Section 5 of our Terms of Service.

The principle

Praivon is a digital service that consumes real resources (monitoring, expert handling and takedown actions) from the moment you activate it. By activating, you receive immediate value. Our refund policy reflects this while complying with EU consumer law.

Immediate start: by accepting the Terms, you ask Praivon to start your protection right away, before the 14-day withdrawal period ends. If you withdraw after your protection has started, you get back only the unused part of your plan. Custom (B2B) plans are excluded.

Three scenarios

1. Paid but not yet activated (within 14 days)

If you have paid but have NOT uploaded biometric data, started a scan, or used any protected feature: full refund within 14 days. Email billing@praivon.com.

2. Activated, within 14 days of payment

Once you activate the service:

• The portion already consumed (scans run, takedowns initiated, infrastructure allocated) is non-refundable, as you have already received this value.
• The unused portion of your billing period is refundable on a pro-rata basis if requested within 14 days of original payment.

Pro-rata formula: (days remaining ÷ total days in period) × amount paid.

You can withdraw online at any time within the 14 days: use "Withdraw from contract" at the bottom of every page or in Settings › Billing.

3. After 14 days

Outside the 14-day window, fees are non-refundable. You can cancel anytime to stop future charges, but the current billing period is not refundable.

Custom plans

Custom plans operate under individual contracts. Refund terms are specified in your contract. The default position is no refunds.

We always refund when

Regardless of the rules above, we issue full refunds if:

• The service is materially defective due to our fault
• Significant downtime (greater than 30 consecutive days) prevents service delivery
• We materially breach our Terms of Service
• Required by an order from a data protection authority, a court, or another competent EU authority
• The transaction is found to be unauthorized (fraud)

How to request a refund

Email billing@praivon.com with:

• Your account email
• The transaction date and amount
• The reason for your request

We respond within 5 business days. Approved refunds are processed via the original payment method within 14 days.

Chargebacks

When a refund or a chargeback is opened on a payment, protection pauses at once while we review it; a full refund or a chargeback decided against us ends the subscription. Your data is kept. Please contact us first: most issues are solved faster directly.

Your statutory rights

Nothing in this policy limits your mandatory consumer rights under EU law. If any term of this policy conflicts with applicable consumer protection law, that law prevails.