Terms of Service

• These Terms of Service ('Terms') form a binding legal agreement between you ('you', 'User', 'Client') and PRAIVON ('we', 'us', 'Praivon')
• By creating an account, subscribing to a plan, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms
• If you do not agree to these Terms, you must not create an account or use Praivon
• These Terms work alongside our Privacy Policy and Cookie Policy; together they constitute the complete agreement governing your use of Praivon

• Continuous monitoring of public web platforms for content related to your identity (name, aliases, usernames, and biometric references)
• Detection of identity leaks, impersonation, deepfake content, and unauthorized use of your likeness
• Expert-handled takedown coordination via DMCA, GDPR Article 17, platform-specific abuse channels, and other applicable legal mechanisms
• Alerts by email and other channels, instantly or in summaries, as your subscription plan allows
• A web dashboard to manage identity profiles, review detections, and track takedown progress

Service tiers (Essential, Premium, Signature, Custom) differ in features, limits, and pricing. Current plan details are on our pricing page.

Detection depends on what is publicly reachable. Content we haven't found, or a link you didn't send us, is not a defect of the service. Send it through 'Send us a link' and we act on it right away.

Important honest disclosures:

We track the outcome, not you. The moment we confirm the content, the removal request goes out, and we keep it open until the end: we follow up, we push, we escalate. On major platforms, it's typically resolved within 48–72 hours. When a website refuses, we take the fight to the search results, so it no longer reaches the people looking for you. And if it comes back, we start again, automatically.

(a) Eligibility

• Praivon is a service for adults only (18+). We do not offer it to anyone under 18, and a protection profile can only be created for a person who is 18 or older.
• You must be at least 18 years old to create a Praivon account
• You must have the legal capacity to enter into a binding contract in your jurisdiction
• The account must be used to protect your own identity; Custom plan clients may protect identities of individuals they are legally authorized to represent (e.g. talent managers under a signed management agreement)

(b) Account creation

• Provide accurate, current, and complete information during registration and keep it up to date
• One account per person or organization; multi-user team access is available under Custom plans
• Do not create accounts on behalf of third parties without proper legal authorization

(c) Account security

• You are solely responsible for maintaining the confidentiality of your password and any 2FA credentials
• Enable two-factor authentication (2FA); it is strongly recommended and available for all accounts in Settings
• Notify us immediately at contact@praivon.com if you suspect any unauthorized access to your account
• PRAIVON is not liable for any loss or damage arising from your failure to maintain account security

(a) Plans and billing cycle

• Available plans: Essential (€89/month), Premium (€199/month, optional second profile €149/month), Signature (€849/month), Custom (from €2,499/month); current pricing on our pricing page
• Billing cycle: monthly or yearly; yearly billing provides a 30% discount
• Custom plans are governed by the terms in a separate Order Form or individual contract

(b) Auto-renewal

• Subscriptions automatically renew at the end of each billing cycle at the then-current rate, unless canceled before the renewal date
• Cancel at any time from Settings → Billing or via our payment provider's customer portal; cancellation takes effect at the end of the current billing period
• You keep full access to the service until the end of your paid period
• Your protection continues once the renewal payment is confirmed. If it is not confirmed when your paid period ends, monitoring pauses at that moment and resumes as soon as the payment goes through; your data is kept.

(c) Payment processing

• Payments are processed on our secure payment page by our payment provider; PRAIVON never stores your card details. Your invoice shows who sells and invoices your plan.
• Prices are shown in EUR excluding VAT. The applicable VAT and local taxes are calculated based on your billing country and whether you buy as a consumer or as a business, and are added at checkout before you pay.

(d) Price changes

• PRAIVON may change prices for future billing cycles with at least 30 days' advance notice to existing subscribers via email
• Price changes do not apply retroactively; your current billing period is honored at the price you agreed to

• Immediate start: by accepting these Terms, you ask Praivon to start your protection right away, before the 14-day withdrawal period ends. If you withdraw after your protection has started, you get back only the unused part of your plan. Custom (B2B) plans are excluded.
• Before activation, if you have NOT yet completed biometric setup or triggered monitoring activity: 100% refund within 14 days of subscription, per EU Directive 2011/83/EU
• After activation, within 14 days of payment: pro-rata refund based on unused days remaining in the billing period
• You can withdraw online at any time within the 14 days: use "Withdraw from contract" at the bottom of every page or in Settings › Billing.
• After 14 days from payment: subscriptions are non-refundable; you may cancel to prevent future renewals
• Custom plans: refund terms are defined in your individual Order Form or contract
• Account deletion always stops future billing; see Settings to cancel or delete your account

For complete refund terms and the process to request one, see our Refund Policy.

You agree NOT to use Praivon to:

• Protect identities you have no legal right to protect, or use the service on behalf of others without proper authorization
• Submit false, misleading, or fraudulent takedown requests or identity claims
• Harass, stalk, surveil, defame, or otherwise harm any individual, directly or through the service
• Attempt to reverse-engineer, decompile, hack, scrape, or otherwise interfere with the service or its underlying systems
• Violate any applicable law, third-party intellectual property rights, or the terms of any monitored platform
• Resell, sublicense, white-label, or commercially redistribute the service without explicit written agreement with PRAIVON
• Use automated tools, bots, or scripts to interact with the service beyond officially supported integrations
• Upload content containing malware, or any content you do not have the right to process or share

PRAIVON reserves the right to investigate suspected violations, suspend access during investigation, and permanently terminate accounts confirmed to be in breach of these rules or applicable law.

• You retain all rights, title, and ownership to the content and data you upload or provide: biometric references, profile information, instructions, and detection evidence
• By using Praivon, you grant us a limited, non-exclusive, non-transferable license to process your content solely to operate the service on your behalf: monitoring, detecting, and acting on threats to your identity
• This license ends when you delete the relevant data or close your account; deletion of biometric files is immediate
• We do not claim ownership of your content, and we do not use it for any purpose beyond providing the service
• We do not use your personal data or biometric references to train AI models for ourselves or any third party
• Detection evidence (URLs, screenshots, platform data) collected as part of our service is deleted together with your account, as described in our Privacy Policy

For comprehensive details on how we handle personal data and your rights, see our Privacy Policy.

• The Praivon brand, name, logo, software, dashboard design, and all service-related intellectual property are the exclusive property of PRAIVON or its licensors, protected by copyright, trademark, and other applicable IP laws
• These Terms do not grant you any right to use PRAIVON's trademarks, logos, or branding outside of normal use of the service (e.g. to indicate that you use Praivon)
• Feedback, suggestions, and ideas you share about the service may be used by PRAIVON to improve or develop the service without any obligation of compensation or attribution
• All data, content, and identity references you contribute remain yours; see Section 7

(a) How takedowns work

• When a verified detection requires removal, Praivon initiates takedown requests through the appropriate channel: DMCA notice (copyright), GDPR Article 17 request (right to erasure), platform-specific abuse reporting, or a direct legal notice
• Every takedown request is written with precise legal wording and followed up actively, and we work through several channels and methods at once until it is resolved

(b) How a removal moves forward

• Removal times differ from one platform or website to another. On major platforms, removal requests are typically resolved within 48–72 hours; complex cases can take longer, and for every request we keep following up and escalating through several channels until it is resolved
• The final decision to remove content belongs to the operator hosting it; where an operator refuses, we continue through every other available channel at once
• Content removed from one location may reappear elsewhere; our monitoring continues for as long as your subscription is active

(c) Legal escalation (Signature and Custom plans)

• For Signature and Custom plan clients, we prepare court-ready evidence packs that your own lawyer can use for formal legal action
• Legal representation and court filings are arranged by you with a lawyer of your choice; they are not part of any Praivon plan
• PRAIVON does not provide legal advice; for legal action you choose your own lawyer, and we provide the evidence we have collected

(a) By us

We may suspend or terminate your account, with or without notice, if:

• You violate these Terms, our Privacy Policy, or applicable law
• You engage in fraudulent activity, abuse, or harm to others through or in connection with the service
• Payment fails or is not confirmed (monitoring pauses at once, see Section 4), or a payment is reversed or disputed
• We are required to do so by a court order, regulatory authority, or law enforcement with legal basis
• We discontinue the service entirely, in which case you will receive at least 30 days' advance notice

(b) By you

• You can close your account at any time from Settings → Delete Account
• Closing your account cancels your subscription and deletes your account and its data, as described in our Privacy Policy; to stop paying but keep access until the end of the billing period, cancel your subscription instead
• All your data is permanently deleted according to the retention schedule in our Privacy Policy

(c) Effect of termination

• Your access to the service ends; your data is then deleted as described in our Privacy Policy
• Provisions that by their nature survive termination remain in force: intellectual property, limitation of liability, indemnification, and dispute resolution

The Praivon service consists of monitoring your identity, identifying content that targets you, and sending, tracking and renewing removal requests on your behalf until they are resolved. The actual removal is carried out by the operator hosting the content; where an operator refuses, we continue through requests to search engines and other available channels. We are liable for our services under applicable law, without limiting your rights as a consumer.

To the maximum extent permitted by applicable law:

• PRAIVON is NOT liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, revenue, data, goodwill, reputation, or business opportunity), even if we have been advised of the possibility of such damages
• Our total cumulative liability for all claims relating to the service is limited to the amounts you actually paid PRAIVON in the 12 months immediately preceding the event giving rise to the claim
• These limitations do NOT apply to: (a) liability arising from PRAIVON's gross negligence or willful misconduct; (b) mandatory consumer protection rights under applicable law that cannot be disclaimed; (c) types of damages that applicable law specifically prohibits limiting
• The limitations in this Section reflect a reasonable allocation of risk, form a fundamental basis of the agreement, and apply even if a limited remedy fails its essential purpose

You agree to indemnify, defend, and hold harmless PRAIVON and its officers, employees, contractors, and agents from any third-party claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms or any document incorporated by reference
• Your violation of any applicable law or any third-party rights, including intellectual property, privacy, or contractual rights
• Your misuse of the service, including submitting false or fraudulent takedown requests
• Content, instructions, or data you provide to Praivon for processing

We will notify you promptly of any such claim and cooperate reasonably at your expense. You may not settle any claim that imposes obligations, restrictions, or liability on PRAIVON without our prior written consent.

(a) Changes to the service

• We may add, modify, or remove features to improve the service at any time; where possible, we will communicate significant changes in advance
• Material reductions in service capability for active paid plans will be communicated at least 30 days in advance, with the option to cancel and receive a pro-rata refund for the unused portion

(b) Changes to these Terms

• We may update these Terms to reflect legal, regulatory, technical, or business changes
• The 'Last updated' date at the top of this page reflects the version currently in effect
• For material changes (those that significantly affect your rights or obligations), we will notify active users by email at least 30 days before the effective date
• Continued use of the service after the effective date constitutes acceptance of the updated Terms
• If you disagree with material changes, you may cancel your subscription before the effective date and receive a pro-rata refund for the unused portion of your billing period

(a) Governing law

• These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict-of-law principles
• The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms

(b) Consumer protection

If you are a consumer residing in the European Union, the United Kingdom, Switzerland, or another jurisdiction with mandatory consumer protection laws that provide stronger rights than Romanian law, those mandatory protections continue to apply to you and prevail over this Section to the extent required by law.

(c) Dispute resolution

• We strongly encourage you to contact us first at contact@praivon.com; most concerns can be resolved quickly and informally
• EU consumers may use the European Commission Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
• If informal resolution fails, disputes will be resolved by the competent courts of Bucharest, Romania, subject to any mandatory consumer jurisdiction rules in your country of residence

• Entire agreement: these Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and any Order Form for Custom plans, constitute the entire agreement between you and Praivon regarding the service and supersede all prior agreements
• Severability: if any provision is held unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions remain in full force
• No waiver: our failure to enforce any provision on one occasion is not a waiver of our right to enforce it in the future
• Assignment: you may not assign or transfer your rights under these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you
• Force majeure: neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, strikes, internet infrastructure outages, or government actions
• Notices: notices to PRAIVON must be sent to contact@praivon.com; notices to you will be sent to the email address on your account
• Language: these Terms are provided in English, Romanian, German, French, Spanish, Italian, Dutch, Polish, Portuguese, Swedish and Danish; in case of conflict, the Romanian version applies to users residing in Romania, and the English version applies to all other users

For any questions, concerns, or legal notices related to these Terms of Service:

• Email: contact@praivon.com, the only point of contact needed for all Terms-related matters
• Response time: Within 30 days for formal requests; usually much sooner for general questions

You also have the right to seek resolution through applicable consumer protection authorities or courts in your jurisdiction; see Section 15 for details.